Privacy Requests

Your Privacy Rights

Depending on your location, you may have the right to make the following requests regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information (subject to legal retention requirements)
• Portability — request a copy of your data in a portable, machine-readable format
• Opt-out — opt out of the sale or sharing of your personal information for advertising purposes
• Restriction — request that we limit how we process your personal information

How to Submit a Request

To submit a privacy request, please email us at hello@pitayaapp.io with the following information:

• Your full name
• The email address associated with your account
• A clear description of your request
• Any additional information that may help us verify your identity

Response Time

We will respond to your request within the timeframe required by applicable law — typically within 30 days. If your request is complex or we need additional time, we will let you know.

Identity Verification

To protect your privacy and security, we may need to verify your identity before processing your request. We will only use the information you provide to verify your identity for this purpose.

Authorized Agents

If you are submitting a request on behalf of someone else (e.g., as an authorized agent for a California resident), please include documentation of your authority to act on their behalf.

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